Mockup #2 · Modern Command Centre

Home Care · Executive Overview

Headline KPIs, summary panel and AI-led insights for the unit.

Executive OverviewPerformance DriversOperational Detail
sections inside Modern Command Centre
Scope: FY26 YTD
Command brief
Live · refreshed 4 min ago
Current status

Client growth is positive and missed visits have reduced compared with the prior month.

Hotspots

Sydney West (utilisation 84%), Central West (unspent funds), Mt Druitt cluster (workforce gap).

Exceptions

Package utilisation remains below target, with significant unspent funds across selected regions.

Immediate actions

Review low-utilisation packages, prioritise workforce scheduling efficiency and prepare Support at Home transition reporting.

Home & Community Care
Client · Package · Service delivery view
Active Clients
4,842
3.6%
Target 4900
Source: Fabric datasetUpdated 12m ago
Package Utilisation
87.4%
1.8%
Target 90%
Source: Fabric datasetUpdated 12m ago
Care Mgmt Utilisation
92.1%
0.4%
Target 95%
Source: Fabric datasetUpdated 12m ago
Service Hours
184k
2.9%
Target 190k
Source: BlendedUpdated 12m ago
Workforce Utilisation
78.6%
1.1%
Target 82%
Source: BlendedUpdated 12m ago
EBITDA Margin
11.8%
0.7%
Target 12.5%
Source: BlendedUpdated 12m ago
Client Journey
Referral → assessment → service plan → active care → review → transition
Clients in stageDrop-off ≤ 15% / stageSource: Fabric datasetUPA_HC_Mart
Counts shown are current cohort in each lifecycle stage; conversion is to next stage.
1. Referral
612
MAC, Hospital, GP, Family
Avg dwell 4d→86%
2. Assessment
526
ACAT / RAS
Avg dwell 9d→88%
3. Service plan
462
Care manager assignment
Avg dwell 6d→92%
4. Active care
4,842
HCP · CHSP · Private
Avg dwell 420d→14%
5. Reviewing
684
Annual + change-of-condition
Avg dwell 22d→78%
6. Transition
144
Exit · RAC · RIP
Avg dwell 11d
Stage drop-off
Net Client Movement and Service Demand
Active clients · new vs exits
Clients · monthlyNet growth ≥ +30/moSource: Fabric datasetUPA_HC_Mart
AI Copilot insights
Updated 12m ago
warnPackage Utilisation by Funding Stream lagging in Sydney West

Utilisation at 84% vs 90% target. Unspent and overspent package funds growing at $42k/month, driven by care worker availability in the Mt Druitt cluster.

infoSupport at Home Transition Readiness uneven

Workforce and pricing tracks are on schedule, but client communications and care plan migration are 12 weeks behind plan.

successNet Client Movement and Service Demand +3.6% YoY

Net 322 active clients added since Jul. North Coast contributed 38% of growth, with strongest conversion from MAC enquiries.

Package Utilisation Funnel
Referral → spent — where packages stall
Packages · countUtilised ≥ 87%Source: Fabric datasetUPA_HC_Mart
Eligible referrals1,240
100%
Approved1,080-13%
87%
Active package942-13%
76%
Fully utilised824-13%
66%
Above 90% spend678-18%
55%
Service Delivery Pipeline
Weekly hours — delivered / rescheduled / missed / unspent
Hours / weekMissed ≤ 0.8% · Unspent ≤ 8%Source: Fabric datasetUPA_HC_Schedule
Funding Stream Mix
HCP · CHSP · Support at Home · Private
% of packagesHCP L3/L4 ≥ 60%Source: Fabric datasetUPA_HC_Mart
38%
27%
18%
12%
HCP Level 438.0%+1.2pp
HCP Level 327.0%+0.4pp
HCP Level 218.0%-0.6pp
CHSP12.0%-0.8pp
Private5.0%-0.2pp
Care Plan Review Compliance
Reviewed vs overdue · client share by recency
% of active clientsOverdue >90d = 0Source: Fabric datasetUPA_HC_Care
Reviewed in last 90 days3,28467.8%
Overdue ≤ 30 days61212.6%
Overdue 31–90 days4469.2%
Overdue > 90 days2184.5%
New client (not yet due)2825.8%
Support at Home Transition Readiness
Bullet bars · transition programme milestones
% complete≥ 80% per milestoneSource: PlaceholderProgramme PMO upload
Workforce mapped94%
Pricing modelled88%
Systems uplifted71%
Care plans migrated58%
Clients communicated46%
Go-live readiness39%
Workforce Travel Efficiency
Bubble · utilisation × EBITDA · size = clients
% util / % EBITDAUtil ≥ 88% · EBITDA ≥ 12%Source: BlendedUPA_HC_WF
Regional Contribution to EBITDA
Bullet bars · clients · utilisation · EBITDA
% utilisation / % EBITDAEBITDA ≥ 12%Source: BlendedUPA_HC_Fin
Sydney North
942
13.2%
Sydney West
864
10.6%
Hunter
786
12.1%
Illawarra
612
11.4%
Central West
548
9.8%
North Coast
1090
12.7%
EBITDA Bridge
Waterfall — EBITDA bridge prior → current
% margin≥ 12% marginSource: BlendedUPA_HC_Fin
Prior EBITDA: 8.4%Volume growth: 10.5%Price/Mix: 11.8%Workforce eff.: 12.7%Travel cost: 12.1%Compliance invest.: 11.3%Unspent recovery: 11.8%Current EBITDA: 11.8%Prior EBITDAVolume growthPrice/MixWorkforce eff.Travel costCompliance in…Unspent recov…Current EBITDA
CHSP Outputs Against Contract
Stacked weekly service hours — last 8 weeks
Service hours · weekly≥ 95% of contractSource: Fabric datasetUPA_HC_CHSP
Narrative summary

UPA Home Care reached 4,842 active clients with 24.2k service hours delivered last week — but $1.34m unspent funds and 664 overdue care plan reviews remain the biggest revenue and risk levers. Sydney West package utilisation is 84% (vs 90% target) due to care worker availability, and the Support at Home transition is on plan for workforce and pricing but lagging on care plan migration and client communications.