Command briefLive · refreshed 4 min ago
Current status
Billable utilisation is up 1.1 percentage points and missed visit rate has reduced quarter-on-quarter.
Hotspots
Mt Druitt rostering, Sydney West care plan backlog, Central Coast travel time exceeding 38 min/visit.
Exceptions
Care plan reviews are tracking behind schedule in two regions and travel time is eroding service capacity.
Immediate actions
Re-zone schedules in the Mt Druitt cluster, complete overdue care plan reviews and maintain CHSP output run-rate.
$346kunspent HCP funds across 84 clients
84%Sydney West package utilisation
27missed visits this week
+188new clients onboarded this month
Client operations
Net Client Movement and Service Demand
New referrals
232
+18%
Onboarded
188
+12%
Exits
144
-6%
MAC referrals
96
GP/Hospital
72
Self-referral
38
Family
26
CHSP Outputs Against Contract
Visits scheduled vs completed
Mon
316
of 320 visits
4 missed
Tue
338
of 345 visits
7 missed
Wed
337
of 347 visits
10 missed
Thu
320
of 324 visits
4 missed
Fri
290
of 297 visits
7 missed
Sat
281
of 291 visits
10 missed
Sun
308
of 312 visits
4 missed
Package performance
Unspent and Overspent Package Funds
By region — last quarter
| Region | Clients | Utilisation | Unspent | Overspent | Status |
|---|---|---|---|---|---|
| Sydney North | 942 | 91% | $108k | $12k | On track |
| Sydney West | 864 | 84% | $192k | — | Action |
| Hunter | 786 | 88% | $144k | — | On track |
| Illawarra | 612 | 86% | $168k | — | Watch |
| Central West | 548 | 82% | $216k | — | Action |
| North Coast | 1090 | 89% | $132k | $4k | On track |
Support at Home Transition Readiness
Workforce mapped94%
Pricing modelled88%
Systems uplifted71%
Care plans migrated58%
Clients communicated46%
Go-live readiness39%
Workforce operations
Workforce Productivity and Travel Efficiency
Sydney North
91%
Sydney West
84%
Hunter
88%
Illawarra
86%
Central West
82%
North Coast
89%
Workforce Productivity and Travel Efficiency
Median minutes between visits
18.4
minutes · target ≤ 16
+0.6 vs prior period
Visit completion
This week
96.3%
vs target ≥ 97%
27 missed visits
Service reliability
Missed Visits and Service Reliability
Sydney North
+58
Sydney West
+55
Hunter
+64
Illawarra
+61
Central West
+64
North Coast
+73
Missed Visits and Service Reliability
Open items
Open complaints
18
target ≤ 15
Open incidents
6
target ≤ 8
Overdue care plan reviews
24
target 0
SIRS notifications
2
target —
Manager action centre
Tasks · alerts · recommended actions
Tasks
- Approve 12 care plan reviews (Sydney West)Due today
- Confirm Support at Home workforce mappingDue Fri
- Process 27 missed visit reschedulesDue tomorrow
- Submit complaints response (Hunter)Due Mar 30
Alerts
- Sydney West utilisation dropped to 82% Mon–Wed1h ago
- 84 clients with unspent >$3k3h ago
- 2 SIRS notifications submitted1d ago
- NPS at +64 — highest in 12 months2d ago
Recommended actions
- Re-engage 84 underspending clients with plan reviewSaves $346k unspent
- Hire 4 care workers in Mt Druitt clusterLifts util to ~88%
- Roll out Support at Home comms to all clientsCloses 12-wk gap
- Pilot route optimisation in North CoastCuts travel ~12%