Mockup #3 · Insight-Led Storyboard

Residential Aged Care · Executive Overview

Headline KPIs, summary panel and AI-led insights for the unit.

Executive OverviewPerformance DriversOperational Detail
sections inside Insight-Led Storyboard
Scope: FY26 YTD
The story so far
Chapter narrative
What changed

Occupancy has improved by 1.8 percentage points month-on-month, driven by stronger admissions in two regions.

Why it matters

Sustained vacancy and agency drift directly compress Facility EBITDA Contribution and delay the FY26 occupancy recovery glidepath.

What to do next

Prioritise reassessments, review agency-heavy rosters, and target facilities with long vacancy ageing.

  1. Ch. 1Facility Occupancy and Vacancy Ageing
  2. Ch. 2AN-ACC Revenue Opportunity
  3. Ch. 3Care Minutes Compliance
  4. Ch. 4Agency and Overtime Hotspots
  5. Ch. 5What to do next
Chapter 1 · OccupancySource: Fabric dataset · Narrative generated by Copilot

Network occupancy is recovering, but is still 2.3pp short of the FY26 plan.

What changed

Occupancy lifted from 91.2% in July to 92.7% this period. Admissions ran ahead of departures for the third consecutive month.

Why it happened

Two regions — Sydney North and Hunter — drove most of the uplift. Sydney West and Illawarra still carry vacancy ageing above 30 days, anchoring the network average below target.

So what

Each 1pp of occupancy is worth approximately $0.9m of EBITDA annually. Closing the 2.3pp gap to target therefore represents ~$2.0m of recoverable margin.

Recommended action
Convert long-ageing vacancies at Penrith and Maitland to respite, and refresh GP referral partnerships across Sydney West.
Chapter 2 · AN-ACC fundingSource: Fabric dataset · Narrative generated by Copilot

AN-ACC mix has shifted toward higher classes, lifting daily revenue per OBD.

What changed

62 residents were reassessed upward during the quarter, most into classes 6–8. Average network class moved by 0.18.

Why it happened

A focused reassessment workstream in Hunter and Sydney North caught residents whose acuity had drifted upward since admission.

So what

The mix shift is worth approximately $1.8m on an annualised basis at current occupancy.

Recommended action
Extend the same reassessment playbook to Sydney West and Central West where average class still trails network average.
Chapter 3 · Agency and Overtime HotspotsSource: Fabric dataset · Narrative generated by Copilot

Agency hours remain the dominant labour cost pressure across three facilities.

What changed

Agency hours network-wide are easing, but Nowra, Maitland and Penrith continue to run agency at 9–13% of total hours.

Why it happened

Persistent RN vacancies and unfilled overnight shifts in the Hunter and Illawarra regions are being backfilled with agency at premium rates.

So what

Bringing those three facilities to network average agency would release approximately $1.1m of operating margin annually.

Recommended action
Stand up a targeted RN recruitment campaign with relocation support for Nowra and Maitland; convert agency PCWs to permanent at Penrith.