Mockup #3 · Insight-Led Storyboard

Residential Aged Care · Operational Detail

Facility / service centre operating detail, rosters and exception tracking.

Executive OverviewPerformance DriversOperational Detail
sections inside Insight-Led Storyboard
Scope: FY26 YTD
The story so far
Chapter narrative
What changed

Care minute delivery has lifted by 4.6 minutes per resident day over the last 90 days across the network.

Why it matters

Care minutes and agency exposure together drive both compliance risk and the bottom-line variance reported to the Board next month.

What to do next

Convert long-vacancy beds to respite where possible, reassign AM shifts at Nowra and chase outstanding care plan reviews.

  1. Ch. 1Facility Occupancy and Vacancy Ageing
  2. Ch. 2Master Roster vs Paid Hours
  3. Ch. 3Care Minutes Compliance
  4. Ch. 4Missed Visits and Service Reliability
Chapter 1 · Vacancy ageingSource: Fabric dataset · Narrative generated by Copilot

Five beds at Penrith have been vacant for more than 30 days.

What changed

Penrith has carried five long-ageing vacancies for six consecutive weeks; two are premium rooms.

Why it happened

A combination of clinical fit issues and a slowdown in hospital referrals has stalled the admissions pipeline at the offer stage.

So what

Each long-vacant bed costs approximately $3.6k of revenue per month and erodes EBITDA per bed for the whole facility.

Recommended action
Convert two of the rooms to respite for the next 60 days and escalate the GP partnership refresh with local hospitals.
Chapter 2 · Care minutesSource: Fabric dataset · Narrative generated by Copilot

Care minute delivery has lifted by 4.6 minutes per resident day in the last 90 days.

What changed

RN and PCW minutes both improved, with the largest gains at Wahroonga, Mosman and Wollongong.

Why it happened

Clinical scheduling changes and the rollout of the digital care plan tool have reduced administrative time for nursing staff.

So what

The network is on track to meet the 213-minute compliance target by Q4 if the current trajectory holds.

Recommended action
Extend the digital care plan rollout to the remaining six facilities and lock in the new clinical scheduling template.