Board summary · Home Care · Operational DetailSource: Fabric dataset · Blended
Key result
Billable utilisation is up 1.1 percentage points and missed visit rate has reduced quarter-on-quarter.
Target variance
Care plan reviews 78% on time vs 95% target (−17pp); missed visits 1.4% vs 1.0% target (+0.4pp).
Risk
Care plan reviews are tracking behind schedule in two regions and travel time is eroding service capacity.
Management action
Re-zone schedules in the Mt Druitt cluster, complete overdue care plan reviews and maintain CHSP output run-rate.
Support at Home Transition Readiness
Workstream milestone status
| Milestone | Progress | Status |
|---|---|---|
| Workforce mapped | 94% | On track |
| Pricing modelled | 88% | On track |
| Systems uplifted | 71% | Watch |
| Care plans migrated | 58% | Watch |
| Clients communicated | 46% | Action |
| Go-live readiness | 39% | Action |
CHSP Outputs Against Contract
- HighSydney West — package utilisation 84%, $42k/mth unspent growth
- HighMt Druitt — care worker shortfall driving missed visits
- MedCare plan reviews overdue in 2 regions
- MedTravel time eroding billable hours in Sydney West
- LowNorth Coast NPS continuing to improve
Care Plan Review Compliance
- Missed visit rate1.4%
- Complaints open9
- Care plan currency92%
- Workforce churn (12 mth)18.2%
- NPS+38