Board summary · Home Care · Executive OverviewSource: Fabric dataset · Blended
Key result
Client growth is positive and missed visits have reduced compared with the prior month.
Target variance
Package utilisation 87.4% vs 90.0% target (−2.6pp); EBITDA margin 11.9% vs 12.5% plan (−0.6pp).
Risk
Package utilisation remains below target, with significant unspent funds across selected regions.
Management action
Review low-utilisation packages, prioritise workforce scheduling efficiency and prepare Support at Home transition reporting.
Key performance indicators
Source: Fabric · FY26 YTD
| Measure | Actual | Target | Variance | Status |
|---|---|---|---|---|
| Active clients | 4,842 | 4900 | -58 | Watch |
| Package utilisation | 87.4% | 90% | -2.6% | Watch |
| Care mgmt utilisation | 92.1% | 95% | -2.9% | Watch |
| Service hours | 184k | 190k | -5.8k | Watch |
| Workforce utilisation | 78.6% | 82% | -3.4% | Action |
| EBITDA margin | 11.8% | 12.5% | -0.7% | Watch |
Net Client Movement and Service Demand
Month-end · new vs exits
Package Utilisation by Funding Stream
Share of active packages
- HCP Level 438%
- HCP Level 327%
- HCP Level 218%
- CHSP12%
- Private5%
Active clients have grown +3.6% YoY; however, package utilisation, workforce utilisation and EBITDA margin all sit below FY26 target. Unspent funds and roster productivity remain the key levers to recover the gap.