Command briefLive · refreshed 4 min ago
Current status
Care minute delivery has lifted by 4.6 minutes per resident day over the last 90 days across the network.
Hotspots
Penrith bed 14 / 22 (>30 days vacant), Nowra PM shift (agency 13.1%), Maitland weekend roster gap.
Exceptions
Five vacant beds at Penrith have aged past 30 days and Nowra agency usage is running at 13% of total hours.
Immediate actions
Convert long-vacancy beds to respite where possible, reassign AM shifts at Nowra and chase outstanding care plan reviews.
5vacant beds >30 days at Penrith
13%agency at Nowra — 2.6× target
12residents awaiting AN-ACC reassessment
+4.6care minutes uplift over 90 days
Occupancy operations
Facility Occupancy and Vacancy Ageing
Live status across 1,302 beds
OccupiedReservedVacant <30dVacant >30d
Admissions and Departures Movement
This week
Enquiry
28
Assessment
18
Offer
12
Contracted
8
Admitted
5
Clinical outcomes
Care Minutes Compliance
Wahroonga
212.7mtgt 213m
Mosman
216.1mtgt 213m
Penrith
204.2mtgt 213m
Parramatta
208.8mtgt 213m
Newcastle
211.1mtgt 213m
Maitland
199.7mtgt 213m
Wollongong
213.9mtgt 213m
Nowra
196.0mtgt 213m
Care Minutes Compliance
QI – Falls
3.8
target ≤ 5
QI – Pressure
2.1
target ≤ 3
QI – Restraint
1.4
target ≤ 2
QI – Medication
4.2
target ≤ 4
Care plan reviews
94%
target ≥ 95%
Accreditation actions
6 open
Workforce operations
Agency and Overtime Hotspots
AM shift
PM shift
Night shift
FilledAgencyGap
Agency and Overtime Hotspots
Last 7 days
| Facility | Agency hrs | Cost | % of total | Trend |
|---|---|---|---|---|
| Maitland | 271 | $13.6k | 11.3% | ↗ +0.4 |
| Penrith | 230 | $11.5k | 9.6% | ↗ +0.4 |
| Parramatta | 154 | $7.7k | 6.4% | ↗ +0.4 |
| Newcastle | 125 | $6.2k | 5.2% | ↗ +0.4 |
| Wahroonga | 98 | $4.9k | 4.1% | ↗ +0.4 |
| Mosman | 67 | $3.4k | 2.8% | ↗ +0.4 |
Financial outcomes
Revenue leakage
YTD — by source
Vacant bed days
$480k
AN-ACC under-class
$312k
Means-tested miss
$142k
Hotel services
$86k
Labour Cost per Occupied Bed Day
Actual vs budget by region
Sydney N
-1.2%
Sydney W
+2.4%
Hunter
+0.6%
Illawarra
-0.4%
Central W
+0.8%
North Coast
-0.9%
Facility EBITDA Contribution
Rolling 12 months
Forecast EBITDA Jun 2026 · $22.8m (+18% YoY)
Manager action centre
Tasks · alerts · recommended actions
Tasks
- Approve Penrith roster for week 14Due today
- Sign off Maitland agency contractDue tomorrow
- Submit AN-ACC reassessment requests (12)Due Fri
- Review Nowra performance planDue Mar 28
Alerts
- Penrith occupancy fell below 88% for 3 days2h ago
- Wahroonga care minutes back to target5h ago
- 3 incidents reported overnight network-wide1d ago
- AN-ACC class change accepted at Hunter1d ago
Recommended actions
- Reassign 4 AM shifts at Nowra to permanent staffSaves ~$2.4k/wk
- Convert 2 vacant beds at Penrith to respiteRecovers ~$18k/mth
- Schedule AN-ACC review at Hunter (12 residents)Est. +$108k/yr
- Engage GP partnership at MaitlandStabilises occupancy