Mockup #2 · Modern Command Centre

Residential Aged Care · Executive Overview

Headline KPIs, summary panel and AI-led insights for the unit.

Executive OverviewPerformance DriversOperational Detail
sections inside Modern Command Centre
Scope: FY26 YTD
Command brief
Live · refreshed 4 min ago
Current status

Occupancy has improved by 1.8 percentage points month-on-month, driven by stronger admissions in two regions.

Hotspots

Penrith (vacancy ageing), Maitland (agency %), Nowra (care minutes shortfall).

Exceptions

Agency usage is above target in three facilities and 12 residents are awaiting AN-ACC reassessment beyond 180 days.

Immediate actions

Prioritise reassessments, review agency-heavy rosters, and target facilities with long vacancy ageing.

Residential Aged Care
Facility · Bed · AN-ACC view
Occupancy
92.7%
0.8%
Target 95%
Source: Fabric datasetUpdated 12m ago
EBITDA / Bed
$15.4k
4.2%
Target $17k
Source: BlendedUpdated 12m ago
AN-ACC / OBD
$246.30
1.1%
Target $248
Source: BlendedUpdated 12m ago
Agency %
6.9%
1.3%
Target 5%
Source: BlendedUpdated 12m ago
Overtime %
3.4%
0.4%
Target 3%
Source: BlendedUpdated 12m ago
RN Care Minutes
43.1min
0.6%
Target 44min
Source: Fabric datasetUpdated 12m ago
PCW Care Minutes
165.3min
1.2%
Target 169min
Source: Fabric datasetUpdated 12m ago
Labour / OBD
$398
0.9%
Target $385
Source: BlendedUpdated 12m ago
NSW Facility Map
Bubble size = beds · colour = occupancy vs target
% occupancy≥ 94%Source: Fabric datasetUPA_RAC_Mart
SydneyHunterIllawarraCentral WestNorth CoastWahroonga • 124 beds • Occ 96.4% • EBITDA/bed $18,200WahroongaMosman • 98 beds • Occ 94.1% • EBITDA/bed $19,800MosmanPenrith • 142 beds • Occ 88.2% • EBITDA/bed $12,100PenrithParramatta • 110 beds • Occ 91.7% • EBITDA/bed $14,600ParramattaNewcastle • 156 beds • Occ 93.5% • EBITDA/bed $16,700NewcastleMaitland • 88 beds • Occ 89.9% • EBITDA/bed $11,400MaitlandWollongong • 132 beds • Occ 95.8% • EBITDA/bed $17,900WollongongNowra • 76 beds • Occ 86.4% • EBITDA/bed $9,800NowraBathurst • 92 beds • Occ 92.6% • EBITDA/bed $13,900BathurstOrange • 84 beds • Occ 90.3% • EBITDA/bed $12,600OrangeCoffs Harbour • 104 beds • Occ 94.7% • EBITDA/bed $16,100Coffs HarbourTweed Heads • 96 beds • Occ 91.2% • EBITDA/bed $13,200Tweed Heads
≥ 94%90–94%< 90%
AI Copilot insights
Updated 12m ago
warnLabour Cost per Occupied Bed Day above network at 3 facilities

Penrith, Maitland and Nowra are below 91% occupancy while running labour cost per OBD 6–8% above network. Combined drag on Facility EBITDA Contribution is ~$1.4M YTD.

infoAN-ACC Revenue Opportunity concentrated in Class 6→8

62 residents reassessed upward this quarter, lifting AN-ACC revenue per OBD by $2.10. Hunter region accounts for 41% of uplift.

successCare Minutes Compliance trending to target

Total care minutes have improved by 4.6 min/day over 90 days, on track to hit the 213 min target by Q4.

Bed Status Matrix
Every bed coloured by occupancy / respite / vacancy age
Beds · per facility≥ 94% occupiedSource: Fabric datasetUPA_RAC_Bed
Wahroonga
Sydney North
92.7%
1 stale
Mosman
Sydney North
89.8%
1 stale
Penrith
Sydney West
83.8%
8 stale
Parramatta
Sydney West
88.2%
3 stale
Newcastle
Hunter
89.7%
2 stale
Maitland
Hunter
85.2%
4 stale
Wollongong
Illawarra
91.7%
1 stale
Nowra
Illawarra
82.9%
6 stale
OccupiedRespiteVacant 0–7d8–30d31–60d60+d
Vacancy Ageing
Stale beds where revenue leaks each day
Vacant bedsStale (>30d) = 0Source: Fabric datasetUPA_RAC_Bed
FacilityVacant bed ageingTotal · stale
Penrith
4
5
4
4
17·8
Nowra
3
3
3
10·6
Maitland
2
3
2
2
9·4
Parramatta
3
3
2
9·3
Orange
3
2
2
8·3
Newcastle
5
3
10·2
Bathurst
3
2
7·2
Tweed Heads
4
2
8·2
Wahroonga
2
1
1
4·1
Mosman
3
2
6·1
0–7d8–30d31–60d60+d
AN-ACC Classification Mix by Facility
Class 1 → Class 8 share · acuity skew vs revenue
% of residentsCl 6–8 ≥ 55%Source: Fabric datasetUPA_RAC_ANACC
FacilityClass 1 → Class 8$ / OBD
Mosman
Cl 6–8: 59%
5
6
7
8
$252
Wahroonga
Cl 6–8: 56%
5
6
7
8
$245
Wollongong
Cl 6–8: 56%
5
6
7
8
$244
Newcastle
Cl 6–8: 54%
4
5
6
7
8
$241
Coffs Harbour
Cl 6–8: 54%
4
5
6
7
8
$240
Parramatta
Cl 6–8: 52%
4
5
6
7
$236
Bathurst
Cl 6–8: 51%
4
5
6
7
$233
Tweed Heads
Cl 6–8: 50%
4
5
6
7
$231
Orange
Cl 6–8: 49%
4
5
6
7
$229
Penrith
Cl 6–8: 49%
4
5
6
7
$228
Cl 1Cl 2Cl 3Cl 4Cl 5Cl 6Cl 7Cl 8
Roster Coverage Heatmap
Network coverage · last 7 days × 3 shifts
% shifts filled≥ 95%Source: BlendedUPA_RAC_Roster
Avg coverage
90%
Unfilled shifts
14
Filled
910/924
Mon
Tue
Wed
Thu
Fri
Sat
Sun
AM
98
97
96
95
94
88
86
PM
96
95
94
93
91
84
82
Night
92
91
90
89
86
78
74
Agency
4
6
7
8
11
18
22
≥95%90–94%85–89%<85%
Occupancy Trend vs Target
Actual · target · prior year — with target overlay
% occupancy94% group targetSource: Fabric datasetUPA_RAC_Mart
Admissions and Departures Movement
Sankey — Enquiry → admission → departure pathways
People · monthlyNet ≥ +18/moSource: Fabric datasetUPA_RAC_Flow
Enquiries → Assessments: 412Assessments → Offers: 318Offers → Admissions: 264Admissions → Departures – RIP: 142Admissions → Departures – Home: 38Admissions → Departures – Hospital: 24Departures – RIP → Vacant Beds: 142Departures – Home → Vacant Beds: 38Departures – Hospital → Vacant Beds: 24Enquiries412Assessments412Offers318Admissions264Departures – RIP142Departures – Home38Departures – Hospital24Vacant Beds204
Care Minutes Compliance
Bullet gauges vs AN-ACC target minutes
Minutes / resident / dayTotal ≥ 213m · RN ≥ 44mSource: Fabric datasetUPA_RAC_Care
208.4 target 213
Total care min / day
43.1 target 44
RN minutes
165.3 target 169
PCW minutes
Labour Cost per Occupied Bed Day
Bubble · X labour/OBD · Y EBITDA/Bed · size = beds
$ / OBD · $ / BedLabour ≤ $398 · EBITDA ≥ $16kSource: BlendedUPA_RAC_Fin
Facility EBITDA Contribution
Ranked table — top & bottom by EBITDA per Bed
$ / bed≥ $16k / bedSource: BlendedUPA_RAC_Fin
1MosmanSydney North
$19.8k
2WahroongaSydney North
$18.2k
3WollongongIllawarra
$17.9k
4NewcastleHunter
$16.7k
5Coffs HarbourNorth Coast
$16.1k
Bottom performers
10PenrithSydney West
$12.1k
11MaitlandHunter
$11.4k
12NowraIllawarra
$9.8k
AN-ACC Revenue Opportunity
Waterfall — YTD movement vs prior year
$m≥ +$4.2m YTDSource: BlendedUPA_RAC_Fin
Opening: 41.2mOccupancy ↑: 43.0mMix shift (Cl 6→8): 45.4mReassessments: 46.5mVacancy ageing: 45.6mDepartures: 44.2mIndexation: 44.8mClosing: 44.8mOpeningOccupancy ↑Mix shift (Cl…ReassessmentsVacancy ageingDeparturesIndexationClosing
Narrative summary

UPA's RAC network ended the period at 92.7% occupancy across 1,302 beds, with 21 stale vacancies (>30d) concentrated at Penrith, Maitland and Nowra. AN-ACC mix continues to lift toward Class 6–8 (+2.4m revenue), and roster coverage is holding above 90% on weekdays but drops sharply on weekend nights. Care minutes compliance is on track to hit 213 min/day by Q4.