Mockup #3 · Insight-Led Storyboard

Home Care · Performance Drivers

Revenue and cost drivers, AN-ACC / funding mix, regional variance.

Executive OverviewPerformance DriversOperational Detail
sections inside Insight-Led Storyboard
Scope: FY26 YTD
The story so far
Chapter narrative
What changed

EBITDA margin has improved 0.7 percentage points, supported by volume growth and workforce efficiency gains.

Why it matters

Support at Home transition timing means low-utilisation packages will be repriced under the new framework — every month of drift compounds the revenue impact.

What to do next

Reprice low-utilisation packages, accelerate Support at Home transition workstreams and reallocate workforce capacity.

  1. Ch. 1Regional Contribution to EBITDA
  2. Ch. 2Package Utilisation by Funding Stream
  3. Ch. 3Workforce Productivity and Travel Efficiency
  4. Ch. 4Net EBITDA
Chapter 1 · Revenue mixSource: Fabric dataset · Narrative generated by Copilot

HCP Level 3 and 4 packages now make up 65% of the funded book.

What changed

Higher-need packages are growing faster than lower levels, lifting the blended revenue per client by ~6%.

Why it happened

Demand for higher-acuity packages has grown across the network, accelerated by the Support at Home transition messaging.

So what

Higher-level packages are more sensitive to utilisation drag — the revenue mix gain only converts to EBITDA if utilisation also lifts.

Recommended action
Tie workforce planning directly to the L3/L4 utilisation forecast to ensure capacity matches the changing mix.
Chapter 2 · Workforce Productivity and Travel EfficiencySource: Fabric dataset · Narrative generated by Copilot

Workforce utilisation is 3.4pp below target, with travel time the largest single drag.

What changed

Travel time has grown to 18.4 minutes per visit on average, up from 17.1 minutes a year ago.

Why it happened

Schedule density has fallen in the Mt Druitt cluster and the brokered worker mix has increased.

So what

Each percentage point of utilisation recovery is worth approximately $0.4m of EBITDA at current volume.

Recommended action
Re-zone schedules across the Mt Druitt and Penrith corridors; reduce brokered visits to under 12% of total.