Mockup #3 · Insight-Led Storyboard

Home Care · Executive Overview

Headline KPIs, summary panel and AI-led insights for the unit.

Executive OverviewPerformance DriversOperational Detail
sections inside Insight-Led Storyboard
Scope: FY26 YTD
The story so far
Chapter narrative
What changed

Client growth is positive and missed visits have reduced compared with the prior month.

Why it matters

Unspent package funds and Sydney West utilisation are the largest near-term risks to Package Utilisation by Funding Stream and EBITDA contribution.

What to do next

Review low-utilisation packages, prioritise workforce scheduling efficiency and prepare Support at Home transition reporting.

  1. Ch. 1Net Client Movement and Service Demand
  2. Ch. 2Package Utilisation by Funding Stream
  3. Ch. 3Workforce Productivity and Travel Efficiency
  4. Ch. 4Support at Home Transition Readiness
Chapter 1 · Net Client Movement and Service DemandSource: Fabric dataset · Narrative generated by Copilot

The active client base has grown 3.6% year-on-year, led by North Coast.

What changed

Net 322 active clients have been added since July; new client onboarding is running ahead of exits in every region except Sydney West.

Why it happened

Conversion from MAC enquiries is strongest in North Coast and Hunter; hospital referral partnerships in Sydney North have matured.

So what

Volume growth supports the FY26 revenue plan but is undermined by package utilisation drag — see Chapter 2.

Recommended action
Replicate the North Coast onboarding playbook in Sydney West to lift conversion and stem the regional decline.
Chapter 2 · Package utilisationSource: Fabric dataset · Narrative generated by Copilot

Package utilisation sits at 87.4%, with the largest unspent funds concentrated in Sydney West.

What changed

Network utilisation has crept up since July, but remains 2.6pp below the FY26 target of 90%.

Why it happened

Care worker availability in Sydney West (Mt Druitt cluster) is constraining service delivery; HCP Level 4 packages are the most affected.

So what

Unspent funds are growing at approximately $42k per month in Sydney West alone, representing $1.8m of annualised revenue at risk.

Recommended action
Reprice and re-scope Sydney West Level 4 packages, and stand up a casual care worker pool in the Mt Druitt cluster.
Chapter 3 · Support at HomeSource: Fabric dataset · Narrative generated by Copilot

Workforce and pricing readiness are on track; client communications need attention.

What changed

Workforce mapping (94%) and pricing modelling (88%) are on schedule, but client communications and care plan migration are 12 weeks behind plan.

Why it happened

The communications workstream is dependent on the systems uplift, which is currently at 71% and tracking later than originally planned.

So what

Without intervention, client-facing readiness will compress into the final eight weeks before go-live, increasing operational risk.

Recommended action
Reprioritise the systems uplift critical path and approve the supplementary communications budget for the next two months.