Mockup #3 · Insight-Led Storyboard

Home Care · Operational Detail

Facility / service centre operating detail, rosters and exception tracking.

Executive OverviewPerformance DriversOperational Detail
sections inside Insight-Led Storyboard
Scope: FY26 YTD
The story so far
Chapter narrative
What changed

Billable utilisation is up 1.1 percentage points and missed visit rate has reduced quarter-on-quarter.

Why it matters

Care plan review compliance and missed visits flow directly into accreditation and Service Reliability scores reported quarterly.

What to do next

Re-zone schedules in the Mt Druitt cluster, complete overdue care plan reviews and maintain CHSP output run-rate.

  1. Ch. 1Master Roster vs Paid Hours
  2. Ch. 2Care Plan Review Compliance
  3. Ch. 3Missed Visits and Service Reliability
  4. Ch. 4CHSP Outputs Against Contract
Chapter 1 · SchedulesSource: Fabric dataset · Narrative generated by Copilot

Mt Druitt scheduling density is the single biggest constraint on service delivery.

What changed

Missed visits have stabilised network-wide, but Mt Druitt is running at 2.6% — almost double the network average.

Why it happened

The cluster has lost three permanent care workers in the last quarter and is heavily reliant on brokered visits.

So what

Continued under-delivery will trigger client complaints and accelerate package exits in a region already lagging on utilisation.

Recommended action
Approve the casual pool standing roster for Mt Druitt and re-route higher-acuity clients to the permanent team.
Chapter 2 · CHSP deliverySource: Fabric dataset · Narrative generated by Copilot

CHSP output is tracking ahead of plan for the eighth consecutive week.

What changed

Domestic, social support and transport streams are all delivering above the contracted hours.

Why it happened

Demand stabilisation and a refreshed scheduling template have lifted productivity across the four CHSP streams.

So what

The over-delivery improves grant utilisation and strengthens the CHSP funding case ahead of the next acquittal cycle.

Recommended action
Lock in the new scheduling template and document the playbook for replication into the Support at Home rollout.